FAST SharePoint Search

A discussion of the FAST search engine which is now part of SharePoint Portal Server. We explore the business opportunities in both employee-facing and customer-facing scenarios and discuss the differences in the technology from the perspective of readers that are already familiar with SharePoint.

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  • Enterprise Search: Ask for help after you have a starting point

    Your employees can't remember all of the information sources inside your company, much less keep track of the search interfaces that exist. Each of the following system likely has its own search interface: SAP for customer data, Ariba for expense data, Siebel for contracts, the E: drive for sales...
    on11 Feb 2010

  • Enterprise Search: Why Search Scoping Doesn’t Work

    My previous post outlined the problem with the ‘traditional’ approach to search scoping. To explore the problem and a solution that leverages Microsoft FAST search, I’ve invented a fictitious company called Canadian Financial . That gives us some context – it is a bank with multiple...
    on28 Jul 2009

  • The Problem: Why Employees Can’t Find What They Are Looking For

    It is easy to create content. Fire up a Word document and post it, or create a sub-site on your Intranet and add pages. Even creating a new web site isn’t hard anymore – most business users can go through a process to launch one quickly. The benefit: quickly converting corporate knowledge...
    on20 May 2009

  • Enterprise Search: Does the Name Help or Hurt?

    If you’re looking for an internal search solution you’ve probably heard the term Enterprise Search kicking around.  It generally applies putting in an internal search solution that can broadly index content (file shares, email, SharePoint, etc) and provide a search interface for your employees....
    on15 May 2009

  • FAST Search to Reduce Call Centre Costs in Banking - Part Deux

    A few weeks ago my colleague demonstrated a straight forward business case for the use of search technology as the means to reduce the hard costs associated with internal customer support centres in the retail banking environment . Using ‘back of the napkin math’ and relying on a few core...
    on23 Mar 2009

  • Lost on the 'iRun' to Boston

    I am a runner. As a reflex, when I think of who I am, I think of myself first in the context of when I am at my best. In my mind, that is when I am out for a run. The Boston marathon is 1 month today. I am consumed with excitement. I have no lofty expectations for myself with respect to performance....
    on20 Mar 2009

  • Always ask 'Why?'

    Recently I have found myself in client meetings raising the topic of search as a strategy. A critical distinction I have to make, time and time again, is that search as a strategy does not equate to search as a product. As I reflect on these conversations, I cannot help being reminded of a former colleague...
    on19 Mar 2009

  • Navigators & Live

    A posting by Kara Swisher reveals a sneak peak at Kumo, a potential update to the Live Search experience. Part of the posting includes three sample screen shots of the beta search experience. I want to highlight a key difference: the left-hand side of the mockups now include a FAST-like navigation experience...
    on4 Mar 2009

  • My failure, Your opportunity - Focus on Strategy

    I have a tendency to think and speak in analogies. I can’t help myself I am a story teller by nature. Sometimes my stories are in the form of anecdotes and sometimes they are pictures I draw on scraps of paper scattered around my desk. Inevitably, whatever the topic, whatever my point, I will find...
    on3 Mar 2009

  • Rendering Search Results

    A recent post at Google illustrates how important it is to carefully render search results. It shows the result of a usability study tracking eye movement through search results, and considers different techniques to drive the best end result. Sure, makes sense for Google, but for Enterprise Search solutions...
    on2 Mar 2009
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