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Enterprise Search: Ask for help after you have a starting point
Jeff Dunmall
Your employees can't remember all of the information sources inside your company, much less keep track of the search interfaces that exist. Each of the following system likely has its own search interface: SAP for customer data, Ariba for expense data, Siebel for contracts, the E: drive for sales...
on
11 Feb 2010
Enterprise Search: Why Search Scoping Doesn’t Work
Jeff Dunmall
My previous post outlined the problem with the ‘traditional’ approach to search scoping. To explore the problem and a solution that leverages Microsoft FAST search, I’ve invented a fictitious company called Canadian Financial . That gives us some context – it is a bank with multiple...
on
28 Jul 2009
The Problem: Why Employees Can’t Find What They Are Looking For
Jeff Dunmall
It is easy to create content. Fire up a Word document and post it, or create a sub-site on your Intranet and add pages. Even creating a new web site isn’t hard anymore – most business users can go through a process to launch one quickly. The benefit: quickly converting corporate knowledge...
on
20 May 2009
Enterprise Search: Does the Name Help or Hurt?
Jeff Dunmall
If you’re looking for an internal search solution you’ve probably heard the term Enterprise Search kicking around. It generally applies putting in an internal search solution that can broadly index content (file shares, email, SharePoint, etc) and provide a search interface for your employees....
on
15 May 2009
Reducing Call Centre Costs in Retail Banking via FAST Enterprise Search
Jeff Dunmall
We’ve talked in earlier posts about search-as-a-strategy instead of as-a-feature. In the feature world, there are several low-cost options. Install a Google Search Appliance. Fire up a Microsoft Search Server. Both options can deploy with an extensive audience for under $30,000. Box checked. With...
on
11 Mar 2009
Convergence of Enterprise Search and Business Intelligence
Augustine Ng
Welcome to the FAST SharePoint blog. As this is my first posting to the blog, let me started by introducing myself. My name is Augustine Ng, and I am an architect at imason Inc. I have always been pushing for the creation of solutions that help companies in various fields to better serve their customers...
on
6 Feb 2009
Supercharged
Boyan Tsolov
imason recently completed another "Supercharge your Intranet" event, a breakfast seminar on June 29, 2006. This valuable session included a presentation and roundtable discussion with peers, focused on where the Intranet is going in the next 5 years, and outlined strategies for successful company...
on
29 Jun 2006
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