A while back I was asked to answer some questions on how to build a User Experience team. I'm always interested how other teams work, so I'm sharing this in hopes that people will share their experiences with what works and what doesn't. This is how we're working now... What is the typical...

Often, when I’m working on a project with someone who isn’t an Interaction Designer I’ll inevitably hear the phrase, “I’m not a designer, but...” followed by an idea or suggestion for changing the user experience. This is frustrating to hear. Designers are facilitators...

Problem: You've been asked to create a graphic design that can be applied to a SharePoint 2007 site - but you've never seen one before. Or, you've seen one but don't have access to the CSS to see how things are set up. Here are some basic guidelines for creating a graphic design that...

Any site or app that collects user information of any kind will more than likely require that a form be filled out. This is never the most fun part of the user experience but it is a necessary step in the process. If an online form has any obstacles there is a high probability that the user will either;...

Toronto, Ontario. March 23, 2009 — Last year’s relaunch of the Torys LLP website enabled the international business law firm to display its expertise and put faces – and voices – to the people who provide the knowledge and experience of this well-respected firm. Working closely...

The Good Experience Live (GEL) conference is hosted by Mark Hurst (author of my favourite must-read user experience newsletter) and Phil Terry of Good Experience out of NYC. This year GEL will be held on April 30 and May 1, and I believe there are still spaces open if you haven't registered yet....

As a SharePoint implementor, I am often confronted by administrators, even very sophisticated ones, who refuse to accept the changes that are part of adopting a new knowledge management platform. There are many reasons for this mindset: they might have unsuccessfully implemented some inferior technology...

I've had the chance over the course of the last few days to work with styling an XSLT for some content query webparts. I plan on writing a bit more about this but for now I thought I'd share something that seems so simple now that I figured it out. When you're working on an XSLT you can not...

One of the most frustrating things I’ve found while customizing Microsoft’s Office SharePoint Server 2007 (MOSS for short) sites are the hundreds of colour and font family declarations spanning across multiple CSS files. As soon as I think I’ve changed all the link colours to the same...

I love top 10 lists... Seamless download and install The widget shows non-private information Option to load on startup Configurable with your preferences Uses a small amount of resources (<5MB of memory) Has "Blink value" - value you can get in <1s. You can look at desktop widgets that...