There are many important questions that get asked before, during and after the launch of any major enterprise software system. Many of them will focus around performance of the system at a technical level. These are important questions, but sometimes they overshadow another set of questions that are essential for a successful launch.
Launch Readiness Considerations
It’s common to ask if the project team has resolved all serious issues. The difficulty is that for any complex system, the team often doesn’t know the answer to that question with 100% certainty. No system is perfect - expect issues to appear after launch - the question then shifts: Does your organization have the people, process and tools/technology in place to rapidly move through the issue lifecycle: capture user input, diagnose, fix, test, deploy and respond back to end user to close the loop.
Do you have the right # of people and skills in these areas:
Tools and Technology
All of these things are easy to say, and hard to do when there are a million other things competing for a project team’s attending as it nears launch. But without wanting to sound ominous, keep in mind these things are 10 times easier and faster to address and implement prior to a launch, then after the launch when you discover you really need them. Use that to help weigh out the priorities leading up to a launch.